Term and Conditions

1. Acceptance of Terms

By accessing and using the Black Heart Equestrian website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, creating an account may be necessary for certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.2 Accurate Information

You agree to provide accurate, current, and complete information during the registration and purchasing process. Providing false or misleading information may result in order cancellation.

2.3 Prohibited Activities

You may not:

• Use our website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

3. Products and Services Description

3.1 Product Information

Black Heart Equestrian specializes in premium equestrian apparel including:

• Base Layers and Leggings
• Riding Bottoms and Shorts
• Coats, Jackets, and Outerwear
• Performance Hoodies and Sweatpants
• Technical Show Shirts and T-Shirts
• Specialized Sports Bras
• Menswear and Junior Collections

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after ordering, we will notify you promptly.

3.3 Product Images

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual product colors.

4. Orders and Payment Terms

4.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability, suspected fraud, or pricing errors.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are listed in US dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.4 Order Confirmation

You will receive an order confirmation email upon successful order placement. This email constitutes our acceptance of your order.

5. Shipping and Delivery

5.1 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders are not processed on weekends or holidays.

5.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders of $50 or more via EMS (15-25 business days after shipment)

5.3 Shipping Limitations

We ship globally with the exception of some Asian countries and remote areas. Delivery times may vary depending on location and customs processing.

5.4 Risk of Loss

All items purchased from Black Heart Equestrian are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Exchanges

6.1 Return Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order.

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

• Base Layers (worn next to skin)
• Leggings (unless factory sealed and unworn)
• Sports Bras

Exceptions are made for defective merchandise.

6.3 Return Conditions

All returned items must be:

• In original condition with tags attached
• In original packaging
• Unworn and unwashed
• Include all original accessories and documentation

6.4 Refund Processing

Refunds are typically processed within 5-8 business days from when we receive your return. Original shipping fees are non-refundable unless the return is due to our error or defective merchandise.

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Black Heart Equestrian and protected by international copyright laws.

7.2 Trademarks

“Black Heart Equestrian” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

7.3 License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use of our website or its contents.

8. Limitation of Liability

8.1 Product Use

While our equestrian apparel is designed for performance and durability, we are not liable for any injuries or damages resulting from product use during equestrian activities.

8.2 Website Availability

We do not guarantee that our website will be available uninterrupted or error-free. We may suspend or withdraw our website without notice.

8.3 Maximum Liability

Our maximum liability to you for any claim relating to these Terms and Conditions or your use of our website shall be limited to the amount you paid for the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts located in Twin Valley, US. By using our website, you consent to the exclusive jurisdiction of these courts.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Black Heart Equestrian. We appreciate your trust in our premium equestrian apparel and are committed to ensuring your complete satisfaction.

Shop with confidence. Ride with passion.