FAQ

What types of products do you offer?

We specialize in performance equestrian apparel, including Base Layers, Bottoms, Coats, Hoodies, Hybrids, Jackets, Junior items, Leggings, Menswear, Outerwear, Short Sleeves, Shorts, Show Shirts, Sports Bras, Sweatpants, and T-Shirts. Our collections are crafted to combine style with functionality, ensuring you look and feel great while riding.

Are your products designed for specific types of riders?

Yes! Our apparel is tailored for the global equestrian community, from casual riders to competitive athletes. We focus on functional, flattering fits that move with you, not against you, making them ideal for training, competitions, and everyday wear.

Do you have items for different seasons?

Absolutely. Our range includes versatile pieces like Hybrids and Outerwear for layering, as well as lightweight options such as Short Sleeves and T-Shirts for warmer weather. Check our Outlet for seasonal deals!

How long does order processing take?

Orders typically process in 1-2 business days. During peak seasons or promotions, it might take a bit longer, but we’ll keep you updated via email.

What shipping options are available?

We offer two main options to suit your needs:

• Standard Shipping – $12.95 via DHL or FedEx, delivering in 10-15 business days after shipment.
• Free Shipping – For orders over $50, via EMS, delivering in 15-25 business days after shipment.

Do you ship internationally?

Yes, we ship worldwide to serve the global equestrian community! However, we do not deliver to some Asian countries and remote areas due to limited carrier services. If you’re unsure about your location, contact us for clarification.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. This lets you monitor your package’s journey right to your doorstep.

What if my delivery is delayed?

We understand that delays can happen due to customs, weather, or carrier issues. If your shipment is taking longer than expected, email us at [email protected], and we’ll help resolve it promptly.

What is your return policy?

If any item doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return. We want every piece to work as hard as you do, so we’re happy to assist with exchanges for a better fit or style.

How do I start a return?

Contact our customer service team at [email protected] with your order details, and we’ll guide you through the process. Remember, your satisfaction is our priority!

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders faster and access exclusive updates.

Where is Black Heart Equestrian based?

Our store is located at 590 Terra Cotta Street, Twin Valley, US 56584. We’re a US-based company serving riders globally.

How can I contact customer service?

For any questions or concerns, email us at [email protected]. We’re committed to providing an exceptional experience from browsing to delivery.