At Black Heart Equestrian, we understand that when you order performance equestrian apparel, you’re eager to receive it and experience the difference for yourself. Our delivery process is designed to get your carefully selected items to you as efficiently as possible, no matter where your training takes you.
Order Processing Time
Once you place your order, our team works diligently to prepare it for shipment. Please allow 1-2 business days for order processing before your package ships. During peak seasons or promotional periods, processing times may extend slightly, but we’ll always keep you informed.
Shipping Options
Standard Shipping – $12.95
For riders who want their gear sooner, we offer standard shipping through trusted carriers DHL or FedEx. With this option, your package will typically arrive within 10-15 business days after shipping. This reliable service ensures your performance apparel reaches you efficiently, so you can focus on your riding goals.
Free Shipping
For orders of $50 or more, we offer complimentary shipping via EMS. This economical option delivers your Black Heart Equestrian apparel within 15-25 business days after shipment. Perfect for planning your seasonal riding wardrobe without rush shipping fees.
International Delivery
We proudly serve the global equestrian community! Black Heart Equestrian ships worldwide, with the exception of some Asian countries and remote areas where delivery services are limited. Wherever you are in our riding community, we strive to deliver the same quality apparel that moves with you, not against you.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our facility to your doorstep. Whether it’s our AirTec Base Layers, performance Hoodies, or flattering Leggings, you’ll know exactly when to expect your new riding essentials.
Delivery Challenges
We understand that equestrians have demanding schedules between training, competitions, and caring for their horses. Occasionally, international customs, weather conditions, or carrier delays may impact delivery times. Should your shipment experience unexpected delays, our customer service team is here to help resolve any issues promptly.
Returns
We want every piece of Black Heart Equestrian apparel to work as hard as you do. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Our functional, flattering fits are designed by riders for riders, but we understand that sometimes exchanges are necessary.
At Black Heart Equestrian, we’re committed to delivering not just premium equestrian apparel, but an exceptional experience from browsing our collections to receiving your order. Thank you for choosing performance that meets style, and clothing designed by people who share your passion for riding.